Shipping Policy
Shipping Policy for Céleste™
At Céleste™, we are committed to providing you with a luxury shopping experience, including fast and reliable delivery. Please read our shipping policy carefully below.
1. Shipping Areas
We ship products to addresses within France and internationally. If your country is not listed in our shipping options, please contact us at contact@celeste.com to check for shipping possibilities.
2. Processing Times
All orders are processed within 1 to 3 business days. Orders are shipped Monday to Friday, excluding holidays. If we anticipate a longer processing time, we will notify you via email.
3. Shipping Methods
We offer several shipping methods, including:
- Standard Shipping: Estimated delivery time of 3 to 7 business days.
- Express Shipping: Estimated delivery time of 1 to 3 business days.
Available shipping options and corresponding fees will be displayed at checkout.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery online.
5. Shipping Fees
Shipping fees are calculated based on the selected shipping method and destination. You will be informed of the total shipping costs before finalizing your order.
6. Returns and Shipping Issues
If you receive a defective or incorrect item, please refer to our Return and Refund Policy for more information. If your order does not arrive within the estimated timeframe, please contact us at contact@celeste.com for assistance.
7. Liability
We are not responsible for shipping delays caused by unforeseen events such as extreme weather conditions or strikes. If you experience any issues with your delivery, please contact us so we can assist you.
8. Contact
For any questions regarding our shipping policy, please contact us at:
Email: contact@celeste.com
Address: 14 Rue Coquerez, Lille, 59800, France