Frequently Asked Questions (FAQ)
1. What types of products do you offer?
At Céleste, we specialize in high-quality dresses and exquisite jewelry designed to elevate your style. Our collection features a variety of styles and sizes to suit different tastes and occasions.
2. Where is Céleste located?
Céleste is a French brand based in Lyon, dedicated to providing exceptional fashion pieces to our customers worldwide.
3. How can I place an order?
You can browse our collection on our website, select the items you wish to purchase, and follow the prompts to complete your order at checkout.
4. What payment methods do you accept?
We accept various payment methods, including major credit cards and secure online payment options. Please check our website for the full list of accepted payment methods.
5. How long does shipping take?
We ship everywhere within a maximum of 15 days. Once your order is dispatched, you will receive a confirmation email with tracking information.
6. What is your return policy?
We offer free returns within 30 days of delivery. If you're not completely satisfied with your purchase, you can initiate a return by contacting our customer service team.
7. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment.
8. Do you offer exchanges?
Yes, we offer exchanges for different sizes or colors. Please contact us, and we will guide you through the process.
9. Are there any international shipping fees?
Shipping costs are calculated at checkout based on your location and the weight of your order. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.