Privacy Policy

Privacy Policy of Céleste™

At Céleste™, we are committed to protecting the privacy of your personal information and providing you with a secure luxury shopping experience. This privacy policy outlines how we collect, use, store, and protect your personal information when you use our site and services.

1. Information Collected

We collect several types of information to process your orders, enhance our services, and personalize your shopping experience:

  • Personal Information: name, address, email address, phone number, and other information you provide when placing an order or creating an account.
  • Payment Information: payment details, securely processed by compliant payment service providers.
  • Browsing Data: automatically collected information, including IP address, browser type, and pages visited to optimize your experience on our site.

2. Use of Information

The information collected is used to:

  • Process your orders and issue refunds in accordance with our return policy.
  • Manage your customer account and provide customer support.
  • Send you promotional offers and product information with your consent.
  • Improve our website by analyzing usage patterns.

3. Sharing of Information

Your personal information is shared only with trusted service providers when necessary, including for:

  • Payment processing and product shipping.
  • Marketing and communications with your consent.
  • Legal compliance when required by law or to protect our rights and those of our customers.

4. Data Security

We implement technical and organizational measures to protect your information against unauthorized access, loss, or alteration. Our payment providers comply with PCI-DSS security standards.

5. Data Retention

Personal information is retained for the time necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your residence, you may have certain rights regarding your information, including:

  • Right of access and rectification of your data.
  • Right to erasure of your information, subject to legal obligations.
  • Right to withdraw your consent for certain uses.

To exercise these rights, please contact us at the address below.

7. Changes to the Privacy Policy

We may update this privacy policy periodically. Any changes will be posted on our site and will take effect upon publication.

8. Contact Us

For any questions regarding our privacy policy or to exercise your rights, please contact us at:

Email: contact@celeste.com
Address: 14 Rue Coquerez, Lille, 59800, France